In order to improve user experience and alleviate the problem of transactions taking too long due to network traffic and other reasons, Gate.io has launched the "self-help acceleration" feature. When making a deposit, if it is taking a longer time than usual for the deposit to complete, or the record of the deposit is missing, you can use the "self-help acceleration" feature to accelerate the process.
Please wait patiently for 5-30 minutes after submitting the acceleration request to see if it is credited. If it still not, you can continue to wait for 60 more minutes or submit a ticket. (Help center article on how to submit a ticket: https://www.gate.io/en/help/guide/common/23119) How to use the self-help acceleration feature
Step 1: Log in to your account on Gate.io website. Place your cursor over "Wallet" on the top-right corner and then click on "Deposit".
Step 2: Select the coin that is going to be deposited. Scroll down to the "Self-help acceleration" button, then click on it.
Step 3: Select the category of GateChain. Then click on "Next".
Step 4: Input the transaction hash (TxID) and click on "OK".
Step 5: Wait patiently after submitting the request for acceleration.